Terms of Service

Last updated: February 5, 2026

Welcome to PINYA. By accessing or using our platform at pinyatravel.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using the Service. If you do not agree to these Terms, you may not access or use PINYA.

1. Acceptance of Terms

By creating an account, accessing, or using PINYA, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and PINYA. We may modify these Terms at any time, and your continued use of the Service following any changes constitutes acceptance of those changes.

2. Description of Service

PINYA is a travel planning platform that provides AI-powered itinerary generation and travel recommendations, destination research, safety information, and cultural intelligence, trip planning, budgeting, and organization tools, travel preference management with personalized suggestions and curated content based on your interests, itinerary sharing features allowing you to share your travel plans with others, and email delivery of travel plans and recommendations. The Service uses cookies and your preferences to personalize recommendations and improve your experience. The Service is designed to assist with travel planning and research but does not provide professional travel, legal, or financial advice.

3. Account Registration

To use certain features of PINYA, you must create an account via Google OAuth or other authentication methods we provide. By registering, you agree to provide accurate, current, and complete information during the registration process, maintain the security of your account credentials and not share them with any third party, notify us immediately of any unauthorized access to or use of your account, and accept full responsibility for all activities that occur under your account. You must be at least 13 years old to create an account. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms.

4. AI-Generated Content Disclaimer

IMPORTANT: PINYA uses artificial intelligence (powered by Anthropic's Claude) to generate itineraries, travel recommendations, and other content. You expressly acknowledge and agree that AI-generated itineraries and recommendations are suggestions only and do not constitute professional travel advice, AI content may contain inaccuracies, outdated information, errors, or omissions, you are solely responsible for independently verifying all travel details including but not limited to flights, accommodations, visa requirements, vaccination requirements, and safety conditions before making any travel arrangements, PINYA does not guarantee the accuracy, completeness, reliability, or suitability of any AI-generated content for any particular purpose, and AI recommendations do not constitute endorsements or warranties of any business, destination, service, or product mentioned therein. You agree to hold PINYA harmless from any claims, damages, or losses arising from your reliance on AI-generated content.

5. Subscription Tiers and Billing

5.1 Service Tiers

PINYA offers a Free Tier with limited access to features including basic trip planning and destination saving with usage limits, and Paid Tiers (Premium and Platinum) that provide enhanced features including increased AI generation limits, unlimited trips and destinations, PDF exports, email itineraries, and premium planning tools.

5.2 Billing Terms

Paid subscriptions are billed monthly or annually through our payment processor, Stripe. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or the Stripe billing portal, but no refunds will be provided for partial billing periods except as described below. Refund requests may be considered on a case-by-case basis if submitted within 7 days of the initial subscription charge. We reserve the right to modify subscription prices with 30 days advance notice. Price changes will not affect current billing periods.

6. Acceptable Use Policy

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. Specifically, you shall not use the Service for any illegal purpose or in violation of any local, state, national, or international law, attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service, interfere with, disrupt, or create an undue burden on the Service or its underlying infrastructure, use any automated means including robots, scrapers, or data mining tools to access, collect data from, or interact with the Service without our express written permission, use the AI chatbot to generate content that is harmful, abusive, threatening, defamatory, obscene, or otherwise objectionable, share your account credentials with any third party or allow multiple users to access the Service through a single account, or attempt to circumvent any usage limits, access controls, or security measures implemented by the Service.

7. Intellectual Property Rights

The PINYA platform, including but not limited to its design, code, trademarks, logos, and brand elements, is owned by PINYA and protected by applicable intellectual property laws. You retain ownership of content you create through the Service, including trip plans, preferences, and notes. However, by using the Service, you grant PINYA a non-exclusive, worldwide, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service. AI-generated itineraries are provided for your personal, non-commercial use. PINYA retains the right to use anonymized and aggregated data derived from user activity to improve the Service, develop new features, and for statistical analysis.

8. No Booking or Travel Agency Services

PINYA IS A PLANNING TOOL ONLY. We do not book flights, hotels, transportation, tours, or any other travel services on your behalf. We do not guarantee the availability, pricing, or quality of any travel service, accommodation, or experience mentioned in any itinerary or recommendation. We accept no liability whatsoever for any bookings, reservations, or purchases you make based on PINYA suggestions or content. PINYA is not a licensed travel agent, tour operator, or travel agency, and nothing in the Service should be construed as such.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PINYA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL PINYA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO PINYA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH YOUR CLAIM IS BASED.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PINYA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PINYA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PINYA MAKES NO WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY AI-GENERATED CONTENT OR ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICE.

11. Indemnification

You agree to indemnify, defend, and hold harmless PINYA, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your violation of any rights of a third party, or any travel decisions or arrangements you make based on content provided through the Service.

12. Privacy

Your use of PINYA is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, and protect your personal data. We also maintain an AI Transparency page detailing how AI is used in the Service and what data is processed by AI systems.

13. Account Termination

You may delete your account at any time through the Settings page. Upon account deletion, your personal data will be removed in accordance with our Privacy Policy. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent or abusive behavior, or pose a security risk to the Service or other users. We may also terminate accounts that have been inactive for an extended period. Upon termination, your right to access and use the Service will immediately cease.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email to the address associated with your account or through a prominent notice within the Service. Changes will become effective upon posting unless otherwise specified. Your continued use of the Service after any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and delete your account.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of such courts. You agree that any cause of action arising from or related to the Service must be commenced within one (1) year after the cause of action accrues, or the claim will be permanently barred.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published on the Service, constitute the entire agreement between you and PINYA regarding your use of the Service and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

18. Contact Us

If you have any questions about these Terms, please contact us at legal@pinyatravel.com.